Services

The Products governed by these general conditions are those which are on sale on the Site and which are shipped by the Seller. They are offered within the limit of available stocks.


The products are described and presented with the greatest possible accuracy.


The buyer is deemed to have read the technical characteristics of the Products before placing the order.

The photographs of the Products on sale are not contractual.

Consult the T&Cs

Orders

Placing an order

The buyer places his order online on the Site, from the online catalog and using the form provided there, within the limit of available stocks.

In the event that, after validation of the order, Products become unavailable, the Seller will inform the buyer of this unavailability and the time frame within which the Products could be available.

The buyer who does not wish to wait for this availability or in the event of definitive unavailability of the Product, will have the possibility of modifying or cancelling his order and, where applicable, of requesting reimbursement of the sums collected within fourteen (14) days following the date of cancellation of the order in accordance with article L216-3 of the Consumer Code.

Any order constitutes acceptance of the prices and descriptions of the Products available for sale.

Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below. In certain cases, in particular non-payment, incorrect address or other problem with the buyer's account, the Seller reserves the right to block the buyer's order until the problem is resolved.

For all orders delivered outside the European Union, the Seller is not responsible for the payment of duties and taxes upon receipt of a product, the buyer having to be responsible for the payment of these duties and taxes.

Order validation

During the ordering process, once the Product has been selected, the buyer:

  • validates his order,
  • summarizes all the elements of his order,
  • provides their contact address (email), their delivery address, their shipping method,
  • checks and modifies if necessary the order details and its total price on the right of the screen,
  • selects his payment method,
  • proceeds to payment,
  • Validate your order and the general conditions of sale.

The buyer's order is definitively validated when all these steps are completed.
duly documented.

In case of any problem, the buyer can contact the Seller at the following address:
Watches.eska@gmail.com

Order confirmation

Once the order has been validated, a confirmation email summarizing the entire order (Product, price, delivery method) is sent to the buyer.

The Buyer has the possibility to modify his order by contacting the Seller by email.
(e-mail: watches.eska@gmail.com )

DELIVERY

Delivery times

Shipping times will be, within the limits of available stocks, those indicated on the site. Shipping times start from the date of registration of the order indicated on the order confirmation email.

The chosen shipping method is DHL shipping.

Deliveries are not possible to Russia, Ukraine and Pakistan.

In the event of non-compliance with the agreed delivery date of the order, the buyer
will contact the Seller by email to obtain an updated delivery time or information on the status of its delivery. The Seller undertakes to do its best to meet the delivery times communicated.

The buyer must contact the seller by registered letter with acknowledgement of receipt in the event of non-receipt of the order so that the seller can initiate proceedings with the company responsible for the shipping service.

Collapsible row

Delivery terms

Delivery is considered effective upon receipt/validation by the buyer of their order delivered by the service provider.

The products are delivered to the address indicated by the buyer on the order form. It is the buyer's responsibility to provide a valid and accurate address. Any package returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. If the buyer is absent on the day of delivery, the delivery person will leave a notice in the mailbox with instructions to follow to complete the delivery.

If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.).
This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered letter no later than two working days following receipt of the item(s) and send a copy of this letter by email to the Seller at the address
watches.eska@gmail.com

If the products need to be returned to the Seller, they must be the subject of a return request to the Seller within 14 days of delivery. Any claim made after this time limit will not be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, etc.).

Delivery errors

The buyer must notify the Seller on the same day of delivery or at the latest:
no later than the first working day following delivery, any claim for delivery error and/or non-conformity of the products with the information appearing on the order form. Any claim made after this deadline will be rejected.

The complaint can be made by e-mail: watches.eska@gmail.com

Any claim not made in accordance with the defined rules and within the defined time limits cannot be taken into account and will release the Seller from any liability towards the buyer.

Upon receipt of the complaint, the Seller, after validation of the complaint, will communicate by e-mail to the buyer an exchange number and the process to follow to carry out the exchange. The exchange of a product can only take place after the allocation of the exchange number.

In the event of a validated claim, the product to be exchanged or refunded must be
returned to the Seller accompanied by all its accessories and in its original packaging, to the address communicated to the buyer by the seller.

Return costs are the responsibility of the Seller.

PRODUCT WARRANTY

Legal Guarantee

The Seller guarantees the conformity of the goods to the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or the guarantee of hidden defects of the thing sold within the meaning of Articles 1641 et seq. of the Civil Code. In the event of implementation of the legal guarantee of conformity, it is recalled that:

  • the buyer has a period of 2 years from delivery of the goods to take action;
  • the buyer can choose between repair or replacement of the goods, under
    subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
  • the buyer does not have to provide proof of the non-conformity of the goods during the 24 months in the case of new goods, following delivery of the goods.

Furthermore, it is recalled that:

  • the legal guarantee of conformity applies independently of the commercial guarantee indicated below;
  • the buyer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, he can choose between the resolution of the sale or a reduction
    of the price in accordance with article 1644 of the civil code.

Commercial guarantee

The Seller's warranty is valid for a period of 2 years from the order date.

Watches

The commercial warranty covers all manufacturing defects appearing during
normal use, as described in the following conditions.

The Seller will replace free of charge any components that are defective due to a manufacturing error noted by the Seller's workshop.

The warranty is not applicable in the following cases:

  • Normal wear and tear and aging of the watch (scratched glass, impact on
    housing…)
  • Any type of damage to the entire watch (or part thereof) resulting from improper handling or use, lack of maintenance, neglect, accident (drop, scratch, crushing, broken glass, etc.), incorrect use of the watch or failure to follow the instructions provided by the Seller.
  • All types of damage indirectly related to or resulting from normal wear and tear of the watch, such as non-functioning, defects or inaccuracies of the Eska Watches watch.

Bracelets and accessories

Regarding bracelets and accessories, the commercial warranty covers all
manufacturing defects occurring during normal use, as described in the
following conditions.

The Seller will replace free of charge an item that is defective due to a manufacturing error noted by the Seller's workshop (aesthetic defect, stitching, leather
damaged, scratched buckle…).

Please note that the warranty does not apply in the following cases:

  • Normal wear and tear and aging of the item (discoloration, deterioration of the fabric, etc.).
  • All types of damage resulting from mishandling or misuse, neglect, accident (scratch, etc.), incorrect use of the item.

Maintenance and repair

For the maintenance and repair of ESKA WATCHES products, the buyer is invited to use the services of a professional (watchmaker) capable of carrying out these services in accordance with the rules of the art. Failing this, the buyer is informed that the warranty will not be applicable.